Value – Quality Assurance – Delivery
How do you ensure that you are meeting the value, quality assurance and delivery goals for your clients?
Good negotiating skills, experience, and having a good payment record helps with suppliers. Always try and contact the Sales Representatives rather than just accepting the price from a Company telesales operator. This advice seems a little obvious often people do not have the time to compile and send out official tenders and to talk to mobile sales reps. often busy or unavailable. The easiest option is to refer to trade price lists and often office-based sales staff. At Select Interiors, we always try and get the best value for our clients by ensuring we negotiate with reps and that all material prices received from suppliers are compared to two other quotes from similar providers.
The same ethos applies to send tenders to sub-contractors though with less choice and a diverse set of factors to carefully evaluate. Projects are tendered at modest margins and the easiest way to price you out of the market is by not properly checking and cross-checking tender returns. This is a time-consuming process as there are often exclusions and caveats which need to be accounted for. Sometimes the cheapest tender returns are revealed upon closer inspection to have excluded elements. There is a diminished pool of good quality reliable sub-contractors and cheapest is not always best!
See above cost comparison XL where we evaluate costs, material and sub-contractors are subject to evaluation, reliability and performance, see Quality Assurance below
We have a rigorous 10 page, 1002-word pre-qualification questionnaire which we ask all contractors to fill in & return to us. This helps us assess competency as well as their insurance cover and health & safety record though does not guarantee good works. This can only be properly evaluated by the experience of employing them, good contracts receive repeat orders, and poor ones are removed from our database. We endeavour to nourish and strengthen our relationship with good reliable electricians and plumbers by ensuring our management are receptive to their requirements on site and ensuring they are paid promptly. We ask a lot of our contractors; programme periods are often so constrained that we have to work weekends to ensure handover dates are achieved and a good working relationship is crucial when asking contractors to go the extra mile
Pages 1 – 3 of 10 pages of Select Interiors Ltd Supplier Assessment Forms
The next stage to ensure you are competitive and therefore giving clients value for money is the management of employees. It is crucial in ensuring you achieve the best in productivity from your workforce on site. I think of a business as an organism, all the parts need to not only be managed but encouraged and given incentives to achieve the best for our clients. Here at Select, we encourage initiative from employees if this helps to increase productivity and an incentive scheme which rewards employees for high scores sign off for performance project sign off forms (see below)
Performance & Practical Completion Certificate
Select Interiors produce A full Gant Chart or XL flow chart programme for proposed works, see examples below
Each task is allocated a start and finish date, interdependent tasks overlap, and key dates are highlighted to illustrate critical path, see key point below;
- Dates and durations allocated to tasks.
- A critical path(the sequence of critical tasks upon which the overall duration of the programme is dependent).
- Tasks which can only be carried out after other tasks have been completed.
- Tasks which can be carried out simultaneously.
- ‘Float’ within tasks that are not on the critical path(that is, delays that can be incurred without affecting the critical path. An identifying float can be helpful in highlighting where it may be possible to transfer resources to tasks that are on the critical path.
- The need for specific resources such as plant, services or materials and their lead time.
Site Management & Training
Select Interiors Ste Managers to have SMSTS qualifications, all operatives have CSCS, Asbestos Awareness, Abrasive Wheels, PASMA, IPAF, IOSH & First Aid at work qualifications
Please see Training Records Select Interiors Ltd
Site Progress Reporting & Cost Management
Select Interiors Contracts Manager produces a weekly progress report with images, task status, percentage of works completed and any unforeseen additional costs.
Please see an example of progress Report
See below a smorgasbord of previous contracts, with survey images, through all stages to completion.
The Pelican Centre scheme heralded a great success, opened by the right honourable Andy Burnham MP and completed over an 11-week programme by Select Interiors Ltd for CBES & Wigan Borough Council Scope of works, external remedial masonry, full scaffolding, demolition, groundworks, structural works, remedial damp proofing, design, WC / Plumbing. Bespoke and on-site joinery, flooring, ceramic tiling and full on site management of all sub-contractors
Select Interiors Manchester Shop & Office Fitters have been invited to tender for the roll-out of Uk Skin & Laser Clinics. Scope of works include: demolition, partitioning, mechanical, electrical, bespoke joinery, graphics, signage, flooring & management
The Lake District Estates
Select Interiors Manchester Shop & Office Fitters have won a contract to re-design works for Lake District Eastes Company Ltd in the beautiful Lake District National Park. A full reconfiguration & fit-out of a shop / café / retail space on lake Windamere, also the re-development & interior design of their award-winning heritage railways between Ravenglass & Dalgarth. Scope of works includes full interior design package
See above design space planning and scheme proposals for The Lake District Estates a family-owned estates, land and property company by Select Interiors Ltd
Select Interiors have completed some interior space planning & design for award-winning agency Mosaic Studios in York, the brief was to create a dynamic flexible workspace circa 6000sqft for 55 workstations, utilising 10 existing. Scheme to be split with works areas, MDs & executive offices, high table combination breakout, collaborative and open plan spaces with RH side combining informal meeting spaces, Coffee Shop Canteen, games area, collaborative & brainstorming/presentation space, see below some clips from our digital mood board & drawings
Digital mood board by the Select team for Mosaic Studios
Lake District National Park
Select Interiors Manchester Shop & Office Fitters have recently completed works for The Lake District National Park. A full reconfiguration & fit-out of a café in Brockholes an outstanding example of Arts & Crafts architecture on Lake Windamere. Scope of works included bespoke hand-painted joinery, general carpentry, mechanical, electrical, ceramic tiling, Copper cladding, decoration & management
Select Interiors Manchester Shop & Office Fitters have recently completed works for premium Estate Agents Jordan Fishwick on Deansgate in Manchester. The 4 week project was to design & fit out their new retail space & offices. Scope of works included bespoke joinery, general carpentry, mechanical, electrical, data, flooring, glazed balustrades, decoration, graphic design, furniture, illuminated LED displays, fixtures/fittings & management
Select Interiors Manchester Shop & Office Fitters have recently completed works for the dynamic Vincent Cheng, Managing Director of expanding property letting agents V Properties on Manchester’s Deansgate. Scope of works included bespoke joinery, general carpentry, mechanical, air conditioning, electrical, data, flooring, glazed offices and sprayed glass cladding, decoration, graphic design, furniture, illuminated LED displays, fixtures/fittings & management
We at Select InteriorsManchester know It makes sense to create environments that not only make the most efficient use of space but that incorporate a sense of fun and unique bespoke elements to every scheme
Talk to the experts about how an engaging fit-out can improve productivity and wellbeing to help attract & retain motivated staff call the Select Interiors design team on 0161445 4040